Terms and Conditions
1. Acceptance of the 2026 Regulatory Framework
By accessing and using onlinegambling.net.nz, you acknowledge that you are operating within the legal framework established by the Online Casino Gambling Act 2026. All activities on this platform are subject to the oversight of the Secretary for Internal Affairs. These terms are designed to facilitate a “safe, fair, and well-controlled” environment. If you do not agree to these legally mandated terms, you must cease use of the platform immediately.
2. Eligibility and “Know Your Customer” (KYC)
In compliance with 2026 identity standards, we enforce a strict verification process to prevent underage gambling and financial crime.
- Age Restriction: You must be 18 years or older to create an account.
- Verification: You cannot make a deposit until your identity is verified against NZ government databases (e.g., NZ Driver’s Licence or Passport).
- Territorial Limit: Services are exclusively for persons physically located within the borders of New Zealand. Geolocation technology is used to enforce this 2026 statutory requirement.
- Single Account Rule: Each player is legally restricted to one account per platform. Attempting to bypass this via multiple identities is a breach of the 2026 Act and will result in permanent exclusion.
3. Financial Terms and Payout Guarantees
The 2026 Act has introduced significant changes to how money is handled on licensed platforms to protect player liquidity.
Prohibited Payment Methods
To reduce gambling-related debt, the following are strictly prohibited for deposits as of 2026:
- Credit Cards (including those linked to digital wallets).
- “Buy Now, Pay Later” (BNPL) schemes.
- Unregulated or non-NZD cryptocurrencies.
Approved Banking
All transactions must be made in New Zealand Dollars (NZD) using approved debit cards, Apple Pay, Google Pay, or Akahu/POLi bank transfers.
Withdrawal Rights
Players have the right to withdraw their remaining cash balance (non-bonus funds) without “undue delay.” Under the 2026 “Fast-Track” rules, onlinegambling.net.nz aims to process all verified withdrawal requests to NZ bank accounts within 60 minutes.
4. 2026 Bonus and Inducement Rules
To prevent misleading marketing, the DIA has capped and regulated all promotional offers.
- Bonus Caps: No single bonus or inducement may exceed $100 NZD or 200% of the deposit value, whichever is lesser.
- Transparency: Wagering requirements must be clearly stated. In 2026, standard “playthrough” requirements on this platform range from 20x to 35x unless otherwise specified.
- Direct Marketing: You will only receive bonus offers via direct marketing if you have specifically opted-in. You may opt-out at any time via your account settings.
5. Mandatory Harm Minimisation Tools
Under 2026 law, we are required to provide—and you are encouraged to use—tools that prevent impulsive or continuous play.
- Pre-Commitment Limits: Upon registration, you must be presented with the option to set daily, weekly, or monthly limits on spend, time, and deposits.
- Session Alerts: You will receive “Pop-up Alerts” every 30 minutes. These alerts will display your total time played and your net win/loss for the current session.
- Prohibition of Autoplay: In accordance with the 2026 technical standards, the “Autoplay” feature has been removed from all games to ensure every wager is a conscious decision.
- Self-Exclusion: If you feel your gambling is becoming a problem, you can trigger an immediate self-exclusion. In late 2026/2027, this will transition into a national register, but currently, it applies to all brands under this operator’s license.
6. Complaints and Dispute Resolution
If you believe a game has malfunctioned or a payout has been handled incorrectly, you have a right to a formal review.
- Internal Review: Contact our 24/7 support team via the “Dispute” portal. We are required to respond to all formal complaints within 7 working days.
- External Escalation: If you are dissatisfied with our internal resolution, you may escalate your complaint to the Department of Internal Affairs (DIA) for an independent investigation under the 2026 Act.
